Exponential Life Coaching Policies and Protocol

Calling-In:
It is the responsibility of the Client to call the Coach at the appointed time-slot. Be punctual and be prepared so that we can be the most productive. To focus the Coaching for your session, please be sure to have filled and returned a copy of the Coaching Session Prep Form that you will have received via fax/e-mail. (or click here to get a copy of the form)

Cancellation / Late:

If necessary, clients may cancel their coaching sessions 24 hours prior to that session's start time and reschedule without penalty. If clients do not cancel within the 24 hour window, they forfeit the costs and benefits of that session. If the client is more than 10 minutes late calling-in for a scheduled session, it will be considered canceled due to a client “no show”.

Refunds:
Client satisfaction is the primary goal of Exponential Life Coaching which is why we offer a money back guarantee. We are confident in our ability to help you make positive strides in achieving your objectives. If you are dissatisfied with your coach, or with the progress that you're making on your desired goals, you are entitled to a full refund of any unused sessions. Please allow 7-10 business days for a refund to be issued.

Referral BONUS Program:
All clients will receive one FREE added coaching session for each successful client referral.  Note: New clients must sign-up for a minimum of a 3 session contract in order to be credited with a client referral bonus.